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Willoughby Hills Branch · part of Willoughby-Eastlake Public Library

Willoughby Hills’ library is a branch of Willoughby-Eastlake Public Library, which lends more per resident than 92% of systems its size

Willoughby Hills’s library is the Willoughby Hills Branch, a branch of Willoughby-Eastlake Public Library, which serves 66,639 people and lent 1M items last year.

35400 Chardon Rd, Willoughby Hills 44094 · about 52 hours a week
DCivic lifeAhead of 7% of U.S. towns · #905 of 914 in Ohio. Nonprofits and volunteering.
Borrowed a year
1M
15.3 per resident
Visits a year
236K
3.5 per resident · Above typical (2.6)
Programs & events
1,662
about 32 a week · 40K attended
Cardholders
47%
31,616 cards
Open
52 hrs
a week at this branch
In brief

Willoughby Hills’s library, in brief

A system of heavy borrowers

The Willoughby-Eastlake Public Library system lends 12 print items per resident, against a typical 3.7 for libraries serving 25,000 to 100,000 people, more than 92% of similar-size libraries. What people borrow ↓

Big on e-books and audiobooks

Digital borrowing runs 3.7 e-items per resident, against a typical 1.2, higher than at 92% of similar-size libraries. It’s 24% of all loans. What people borrow ↓

Ohio pays a big share

30% of the budget comes from the state, and 62% from local taxes. Nationally, most library money is local. What your card is worth ↓

A well-funded system

The Willoughby-Eastlake Public Library system spends $102 per resident a year, about twice the typical $40 for a library its size. What your card is worth ↓

This summary is written from the numbers on this page. Numbers are the library’s own report to the Public Libraries Survey, fiscal year 2024; Willoughby Hills’s library is a branch of Willoughby-Eastlake Public Library, so they cover the whole system (66,639 people), not just the Willoughby Hills branch.

Civic life grade

What’s behind Willoughby Hills’ civic life grade

On community nonprofits and volunteering, Willoughby Hills is ahead of 7% of U.S. towns, #905 of 914 in Ohio. Willoughby Hills is graded on two of the three inputs. Both inputs sit below most U.S. towns; the share of younger adults in volunteering groups comes closest to the middle.

D
Civic lifeA character grade: shown, never part of Willoughby Hills’ overall grade.
All U.S. towns we grade (17,556)Ahead of 7%
FewerMore
Ohio towns we grade (914)#905 of 914
U.S. towns with similar incomes, $50K–$84K (8,796)Ahead of 7%

Most U.S. towns with similar household incomes ($50K–$84K) score higher, so income alone doesn’t account for it.

Civic life counts registered nonprofits, library visits and online volunteering groups, so it can miss civic life that runs through congregations, mutual aid or neighbors looking out for each other.

How sure. Graded on two inputs, so a change in either one moves the letter more than it would with three. Willoughby Hills is small (9,992 residents), so a few dozen organizations or visits move its per-resident figures; the volunteering share is a 2022 estimate from Facebook users aged 25–44.

Library visits: IMLS Public Libraries Survey, FY2024. Nonprofits: IRS Exempt Organizations Business Master File, October 2026. Volunteering: Social Capital Atlas (Opportunity Insights), from data by Meta Platforms, Inc.; Chetty et al., Nature 2022. How TownRatings grades civic life →

Places to belong

10 community nonprofits are registered in Willoughby Hills

1.0 per 1,000 residents, against a U.S. town median of 3.7. The largest group: civic groups, clubs & veterans.

Community nonprofits, by kind

Arts & culture10.06 per 1,000 · U.S. towns 0.24
Youth, sports & recreation10.13 per 1,000 · U.S. towns 0.52
Civic groups, clubs & veterans20.18 per 1,000 · U.S. towns 0.74
Human services10.08 per 1,000 · U.S. towns 0.59
Education20.18 per 1,000 · U.S. towns 0.43
Health10.13 per 1,000 · U.S. towns 0.16
Environment & animals00.05 per 1,000 · U.S. towns 0.17
Other20.21 per 1,000 · U.S. towns 0.47

Counted from the IRS list of tax-exempt organizations by mailing address (fractions where a ZIP code spans towns). Congregations are counted apart (2 here), since whether a church registers depends on its denomination, not the town.

Volunteering

6.0%

6.0% of Willoughby Hills’ Facebook users aged 25–44 belong to a volunteering or activism group, against 8.5% in the typical Ohio town and 7.5% nationally.

Volunteering: Social Capital Atlas (Opportunity Insights), from data by Meta Platforms, Inc.; Chetty et al., Nature 2022. ZIP-code figures, weighted by where Willoughby Hills’ residents live; 2022.

★ What stands out · What people borrow

Mostly books and media off the shelf

1M loans last year: print, kids’ and digital.

1Mloans
Books & media (adults) 53%Kids’ books & media 23%E-books, audio & streaming 24%
From your couch

245,334 e-books, e-audiobooks and streams last year. Borrow from home with your card, plus research databases: courses, journals, genealogy and more.

How it compares

Ahead of most similar-size libraries on all 8 measures

Per resident, against libraries serving 25,000 to 100,000 people across the U.S.

Visits per resident 3.5 visits · typical 2.6Higher than 68%
Borrowing per resident 11.6 print items · typical 3.7Top 10%
Digital borrowing 3.7 e-items · typical 1.2Top 10%
Kids’ borrowing 3.5 kids’ items · typical 1.7Higher than 80%
Program attendance 0.6 attendees · typical 0.3Higher than 81%
Programs offered 24.9 per 1,000 residents · typical 14Higher than 79%
Cardholders 47% of residents · typical 39%Higher than 64%
Spending $102 per resident · typical $40Top 10%
Fewer per residentMore per resident
Size group

Willoughby-Eastlake Public Library serves 66,639 people, so it’s measured against U.S. libraries serving 25,000 to 100,000.

A year at the library

Every hour the doors are open, about 77 items go out

Fiscal year 2024, for the whole Willoughby-Eastlake Public Library system. The library’s own count.

236K
visits
3.5 per resident
1M
loans, print + digital
15.3 per resident
1,662
programs & events
40K attended
32K
library cards
47% of people served
Every open hour77items borrowed
Every week772people at a program
Every day165Wi-Fi sessions
72 staff (full-time equivalent)89 public computers
Kids & programs

About 18 kids’ programs a week

Story times, clubs, classes and events, across the whole system, by who they’re for.

Schools in Willoughby Hills →

Programs last year by age group

Ages 0–5671
Ages 6–11245
Teens163
Adults583
All ages0
Little ones
12.9

story times and programs a week for ages 0–5, on average.

235K
kids’ books & media borrowed
40K
people at programs
1,662
programs
The building

Find it

Willoughby Hills Branch, 35400 Chardon Rd, Willoughby Hills.

52
hours open a week
4,300
square feet
With a card

No late fees. E-books and audiobooks from home. Loans renew on their own if no one’s waiting. Research databases: courses, journals, genealogy. Good at every Willoughby-Eastlake Public Library branch.

New in Willoughby Hills? The Handbook →

Hours are the survey’s yearly average. Check the library’s own site for today’s hours.

What your card is worth

For every $1 it spends, the library lends about $2.40 worth

Set what you’d borrow in a month. It starts at what the average Willoughby Hills cardholder borrows.

In a month I’d use…
Books$17 each
1
Kids’ books$12 each
1
E-books & audio$15 each
1
Movies & music$4 each
0
Programs & classes$10 a program
0
Computer & Wi-Fi$3 a session
0
Your card saves you about
$528
a year at retail prices · $44 a month

Who pays for it
$102 per resident a year

Typical for a library this size: $40. Operating budget $6.8M.

Local taxes 62%State 30%Gifts & other 8%

Last year the library lent and hosted about $16M worth of books, e-books, programs and Wi-Fi on a $6.8M budget.

Fine-free. No late fees on books returned late.

Retail prices are typical, rounded down: a new book $17, a kids’ book $12, an e-book or e-audiobook $15, a movie rental $4, a class or program $10, a computer or Wi-Fi session $3. The average cardholder’s month = the library’s yearly loans, attendance and Wi-Fi sessions ÷ its 31,616 cardholders ÷ 12.

Next door

Libraries next door

Who has a library of their own, and how much each town borrows. Tap a town to see its library.

12+ loans per resident8–124–8Under 4No library / shared system
TownLibraryLoans per residentHoursCivic life
Willoughby HillsWilloughby Hills Branch fine-free—52D
WilloughbyWilloughby Branch Library fine-free—68B−
WickliffeWickliffe Public Library—64B
MayfieldMayfield Branch Library fine-free—67C−
KirtlandKirtland Public Library fine-free—60C
Gates MillsGates Mills Branch Library fine-free—67A−
Richmond HeightsRichmond Heights Branch Library fine-free—67C
Waite HillNone of its own——— under 1,000 residents
Highland HeightsNone of its own——C

Loans = print + digital items borrowed in the library’s fiscal year, per person it serves. — = no library of its own, a county or regional system (its numbers cover many towns), or no report. Civic life: — = not graded (unincorporated places, whose nonprofits can’t be placed by mailing address, or towns with fewer than two of the three inputs).

How to read these numbers

What this data can and can’t tell you

From the Public Libraries Survey, fiscal year 2024.

  • System-wide. Willoughby Hills Branch is one branch of Willoughby-Eastlake Public Library, so the yearly numbers cover every branch and all 66,639 people it serves.

Hours are the survey’s yearly average; libraries are compared with others serving about as many people. How TownRatings uses library figures →

Questions about the library and civic life in Willoughby Hills

Does Willoughby Hills have a public library?

Yes: Willoughby Hills Branch, 35400 Chardon Rd, is a branch of Willoughby-Eastlake Public Library, which serves 66,639 people. The branch is open about 52 hours a week, averaged over the year.

Is Willoughby-Eastlake Public Library fine-free? Does it lend e-books?

Yes to both: no late fees, and e-books, audiobooks and research databases with a card (the library’s 2024 survey report).

How busy is Willoughby Hills’ library?

It logged 3.5 visits and lent 15.3 items per resident in 2024, against a typical 2.6 visits for libraries serving 25,000 to 100,000 people.

What is Willoughby Hills’ civic life grade?

D Willoughby Hills is ahead of 7% of U.S. towns on civic life, #905 of 914 in Ohio. The grade combines library visits per resident, community nonprofits per 1,000 residents and the share of adults 25–44 in volunteering groups. It’s a character grade, so it isn’t part of the overall grade. How it works.

Book talk

Reading, story times and the library in Willoughby Hills.

Town Square →
Start a conversation

Libraries: Institute of Museum and Library Services, Public Libraries Survey, fiscal year 2024. Each library reports its own numbers. Distances are straight-line from the town center. “What your card is worth” uses typical retail prices and is an estimate, not an official figure.