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Webster, Massachusetts town hallPhoto: Kenneth C. Zirkel · CC BY-SA 4.0
Gladys E. Kelly Public Library

Webster’s library lends 2.5 print items per resident, against a typical 3.9 for libraries its size

Gladys E. Kelly Public Library serves Webster’s 17,601 residents. Last year it lent 44K print books and media and logged 57K visits.

2 Lake Street, Webster 01570 · about 47 hours a week
C−Civic lifeAhead of 19% of U.S. towns · #250 of 283 in Massachusetts. Library visits, nonprofits and volunteering.
Borrowed a year
44K
2.5 per resident
Visits a year
57K
3.2 per resident · Above typical (3.1)
Programs & events
432
about 8 a week · 11K attended
Cardholders
59%
10,330 cards
Open
47 hrs
a week
In brief

The short version on Webster’s library

Most programs are for young children

69% of the 432 programs last year were for ages 11 and under, including about 2.7 a week for ages 0–5. Kids & programs ↓

This summary is written from the numbers on this page. Numbers are the library’s own report to the Public Libraries Survey, fiscal year 2024.

Civic life grade

What’s behind Webster’s civic life grade

On library visits, community nonprofits and volunteering, Webster is ahead of 19% of U.S. towns, #250 of 283 in Massachusetts. All three inputs sit below most U.S. towns; library visits come closest to the middle.

C−
Civic lifeA character grade: shown, never part of Webster’s overall grade.
All U.S. towns we grade (17,556)Ahead of 19%
FewerMore
Massachusetts towns we grade (283)Ahead of 12%
U.S. towns with similar incomes, $55K–$91K (9,174)Ahead of 18%

Most U.S. towns with similar household incomes ($55K–$91K) score higher, so income alone doesn’t account for it.

Civic life counts registered nonprofits, library visits and online volunteering groups, so it can miss civic life that runs through congregations, mutual aid or neighbors looking out for each other.

How sure. Graded on any two of the three inputs instead, the letter would range from D to C. The volunteering share is a 2022 estimate from Facebook users aged 25–44.

Library visits: IMLS Public Libraries Survey, FY2024. Nonprofits: IRS Exempt Organizations Business Master File, October 2026. Volunteering: Social Capital Atlas (Opportunity Insights), from data by Meta Platforms, Inc.; Chetty et al., Nature 2022. How TownRatings grades civic life →

Places to belong

48 community nonprofits are registered in Webster

2.7 per 1,000 residents, against a U.S. town median of 3.7. The largest group: civic groups, clubs & veterans.

Community nonprofits, by kind

Arts & culture70.39 per 1,000 · U.S. towns 0.24
Youth, sports & recreation70.39 per 1,000 · U.S. towns 0.52
Civic groups, clubs & veterans130.73 per 1,000 · U.S. towns 0.74
Human services50.28 per 1,000 · U.S. towns 0.59
Education30.17 per 1,000 · U.S. towns 0.43
Health80.45 per 1,000 · U.S. towns 0.16
Environment & animals20.11 per 1,000 · U.S. towns 0.17
Other30.17 per 1,000 · U.S. towns 0.47

Counted from the IRS list of tax-exempt organizations by mailing address (fractions where a ZIP code spans towns). Congregations are counted apart (6 here), since whether a church registers depends on its denomination, not the town. 5 more name a national or statewide reach and are left out.

Volunteering

4.6%

4.6% of Webster’s Facebook users aged 25–44 belong to a volunteering or activism group, against 7.9% in the typical Massachusetts town and 7.5% nationally.

Volunteering: Social Capital Atlas (Opportunity Insights), from data by Meta Platforms, Inc.; Chetty et al., Nature 2022. ZIP-code figures, weighted by where Webster’s residents live; 2022.

How it compares

Ahead of most similar-size libraries on 4 of 7 measures

Per resident, against libraries serving 10,000 to 25,000 people across the U.S.

Visits per resident 3.2 visits · typical 3.1Higher than 52%
Borrowing per resident 2.5 print items · typical 3.9Lower than 69%
Kids’ borrowing 0.9 kids’ items · typical 1.8Lower than 72%
Program attendance 0.6 attendees · typical 0.4Higher than 69%
Programs offered 24.5 per 1,000 residents · typical 24Higher than 52%
Cardholders 59% of residents · typical 40%Higher than 78%
Spending $39 per resident · typical $43Lower than 57%
Fewer per residentMore per resident
Ranked in MA#174Most-used librariesof 263 towns
#244Most library borrowingof 268 towns
#247Best libraries for kidsof 268 towns
Size group

Gladys E. Kelly Public Library serves 17,601 people, so it’s measured against U.S. libraries serving 10,000 to 25,000.

A year at the library

Every hour the doors are open, about 18 items go out

Fiscal year 2024. The library’s own count.

57K
visits
3.2 per resident
44K
loans, print + digital
2.5 per resident
432
programs & events
11K attended
10K
library cards
59% of people served
Every open hour18items borrowed
Every week215people at a program
Every day23Wi-Fi sessions
7 staff (full-time equivalent)23 public computers43K books & media on the shelves
What people borrow

Books and media off the shelf

44K print loans last year. The library didn’t report its e-book and e-audiobook loans.

44Kloans
Books & media (adults) 65%Kids’ books & media 35%
How hard the shelves work
1×

Each of the 43K books and other items on the shelves went out about 1 time last year, on average.

From your couch

Borrow from home with your card, plus research databases: courses, journals, genealogy and more.

Kids & programs

About 6 kids’ programs a week

Story times, clubs, classes and events, by who they’re for.

Schools in Webster →

Programs last year by age group

Ages 0–5140
Ages 6–11160
Teens7
Adults112
All ages13
Little ones
2.7

story times and programs a week for ages 0–5, on average.

Kids’ books
4

children’s books and media borrowed per child under 18 in Webster last year.

11K
people at programs
432
programs
The building

Find it

Gladys E. Kelly Public Library, 2 Lake Street, Webster.

47
hours open a week
20,000
square feet
43K
books & media
With a card

No late fees. E-books and audiobooks from home. Loans renew on their own if no one’s waiting. Research databases: courses, journals, genealogy.

New in Webster? The Handbook →

Hours are the survey’s yearly average. Check the library’s own site for today’s hours.

What your card is worth

For every $1 it spends, the library lends about $1.19 worth

Set what you’d borrow in a month. It starts at what the average Webster cardholder borrows.

In a month I’d use…
Books$17 each
1
Kids’ books$12 each
0
E-books & audio$15 each
0
Movies & music$4 each
0
Programs & classes$10 a program
0
Computer & Wi-Fi$3 a session
0
Your card saves you about
$204
a year at retail prices · $17 a month

Who pays for it
$39 per resident a year

Typical for a library this size: $43. Operating budget $685K.

Local taxes 83%State 9%Gifts & other 8%

Last year the library lent and hosted about $814K worth of books, e-books, programs and Wi-Fi on a $685K budget.

Fine-free. No late fees on books returned late.

Retail prices are typical, rounded down: a new book $17, a kids’ book $12, an e-book or e-audiobook $15, a movie rental $4, a class or program $10, a computer or Wi-Fi session $3. The average cardholder’s month = the library’s yearly loans, attendance and Wi-Fi sessions ÷ its 10,330 cardholders ÷ 12.

Next door

Libraries next door

Webster ranks 3rd of 3 for borrowing per resident. Tap a town to see its library.

12+ loans per resident8–124–8Under 4No library / shared system
TownLibraryLoans per residentHoursCivic life
DudleyPearle L. Crawford Memorial Library fine-free3.642C
DouglasSimon Fairfield Public Library fine-free3.335C+
WebsterGladys E. Kelly Public Library fine-free2.547C−

Loans = print + digital items borrowed in the library’s fiscal year, per person it serves. — = no library of its own, a county or regional system (its numbers cover many towns), or no report. Civic life: — = not graded (unincorporated places, whose nonprofits can’t be placed by mailing address, or towns with fewer than two of the three inputs).

How to read these numbers

What this data can and can’t tell you

From the Public Libraries Survey, fiscal year 2024.

  • Digital loans not reported. Massachusetts libraries often don’t report e-book loans, so borrowing here is print only.

Hours are the survey’s yearly average; libraries are compared with others serving about as many people. How TownRatings uses library figures →

Questions about the library and civic life in Webster

Does Webster have a public library?

Yes. Gladys E. Kelly Public Library, 2 Lake Street, serves Webster’s 17,601 residents (the survey’s count) and is open about 47 hours a week, averaged over the year.

Is Gladys E. Kelly Public Library fine-free? Does it lend e-books?

Yes to both: no late fees, and e-books, audiobooks and research databases with a card (the library’s 2024 survey report).

How busy is Webster’s library?

It logged 3.2 visits and lent 2.5 print items per resident in 2024, against a typical 3.1 visits for libraries serving 10,000 to 25,000 people.

What is Webster’s civic life grade?

C− Webster is ahead of 19% of U.S. towns on civic life, #250 of 283 in Massachusetts. The grade combines library visits per resident, community nonprofits per 1,000 residents and the share of adults 25–44 in volunteering groups. It’s a character grade, so it isn’t part of the overall grade. How it works.

Book talk

Reading, story times and the library in Webster.

Town Square →
Start a conversation

Libraries: Institute of Museum and Library Services, Public Libraries Survey, fiscal year 2024. Each library reports its own numbers. Distances are straight-line from the town center. “What your card is worth” uses typical retail prices and is an estimate, not an official figure.